Refund Policy

Last updated: October 24, 2026

About this Policy

This Refund Policy explains how Rule 34 Seedance (“we,” “us,” or “our”) handles eligible refund requests, billing errors, and Credit adjustments.

Paid offers

Rule 34 Seedance may offer one-time Credit packs, additional Credit purchases, and monthly subscriptions. The checkout page shows the price, currency, included Credits, renewal schedule, and other offer details before payment.

Monthly subscriptions renew monthly. Rule 34 Seedance does not currently offer an automatically renewing free or paid subscription trial. Introductory free Credits may let a new account try an eligible generation, but they are promotional service units rather than a paid-plan trial and do not start recurring billing.

Refund requests

Unless applicable law requires otherwise, a purchase or renewal is eligible for a refund only when:

• the request is submitted within 24 hours after the charge; and
• none of the Credits supplied by that purchase or renewal have been used.

A purchase is no longer unused once any Credit supplied by it has been reserved, consumed, transferred into a completed generation, or otherwise used to receive a service benefit. Approved refunds are returned through the available original payment route. Processing time can depend on the payment provider or financial institution.

Duplicate charges, confirmed billing errors, and failures where we did not provide the purchased Credits or paid service will be reviewed separately. Nothing in this Policy limits refund, cancellation, cooling-off, chargeback, or other consumer rights that cannot legally be waived.

Subscriptions and cancellation

Canceling a subscription stops future renewals and takes effect at the end of the current paid term. It does not refund the current term except where applicable law requires otherwise.

Subscription Credits reset to the plan allowance on each monthly allocation date. Unused subscription Credits expire when that reset occurs. Credits purchased separately do not participate in the reset and are not lost merely because a subscription is canceled or expires.

Generation outcomes and Credit adjustments

Credits are product units, not legal tender, stored value, or a bank balance. They cannot be redeemed or exchanged for cash except through an approved refund of the underlying eligible purchase.

If a prohibited or otherwise invalid generation request is blocked before provider work begins, reserved Credits are released. If provider work or cost has already been incurred before a request is rejected, blocked, removed, or suspended, the applicable Credits may be consumed. No additional refund or Credit restoration is owed merely because a request violated the Terms.

Dissatisfaction with the style or quality of a technically completed AI Output does not automatically create a refund right. We may correct the account when a generation fails or remains incomplete under the Product Credits rules; such a Credit adjustment is not a cash refund.

Reversed, disputed, or fraudulent payments

A reversed, disputed, fraudulent, or charged-back payment may result in cancellation of the associated purchase, removal of related Credits or subscription benefits, and restriction of the account. A later chargeback reversal may be reviewed before access or Credits are restored.

Billing questions and policy changes

Submit refund and billing requests to [email protected]. Do not send complete payment-card, banking, or account credentials by email.

We may update this Policy as paid offers, payment methods, or legal requirements change. The version shown at the time of purchase governs that purchase together with the Terms of Use, unless applicable law requires otherwise.